Refund policy

Returns

You have 14 days from the day your order arrives to ask for a return. To start one, email ecomveng@gmail.com with your order number. The item needs to be unused and in the condition you received it in. Return postage is paid by you unless the item is faulty. Once we have it back and checked, we refund your original payment method.

Faulty or damaged items

If your Tracer arrives damaged or does not work, email us a photo or short video within 14 days of delivery and we will send a replacement or refund you in full.

Refunds

Approved refunds go back to your original payment method. Your bank can take up to 10 working days to show it. Questions? Email ecomveng@gmail.com.